Frequently asked questions(FAQs)

When do I have to put my wheelie bin out?

Please have your kiwibin kerbside, facing the street by 7am on your collection day. 

How soon can I get my bin?

We will aim to drop your kiwibin off within 3 days.

In a hurry for your bin? Please contact us on 06 368 8586 as we can often have a bin to you the same or next day.

What is the Maximum Weight I can put in my kiwibin?

120 litre kiwibin - 15kg
240 litre kiwibin - 30kg

What can't I put in my kiwibin?

Please DO NOT put any of the following in your kiwibin, as we cannot accept it.

  • Toxic, dangerous or hazardous waste including paint tins, battery oil, oil containers etc.

  • Hot ashes

  • Liquid waste

  • Engine or car parts including tyres

  • Glass or sharp objects must be wrapped

  • Concrete, bricks, stones, soil or clay 

  • Large branches or pieces of wood

  • Timber offcuts 

  • Whiteware or microwaves

How do I show my kiwibin some TLC?

Please treat your kiwibin with care

  • Wrap or bag your rubbish first
  • Keep it clean
  • Don’t compact rubbish in – this can cause the bin to split
  • Only fill with general household rubbish and green waste
  • Don’t over-fill… the lid should be able to shut.
 

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