Frequently Asked Questions

When do I have to put my wheelie bin out?

Please have your kiwibin kerbside, facing the street by 8am on your collection day.

How soon can I get my bin?

We will drop your kiwibin off within 3 days.

In a Hurry for your bin? Then please contact us on 06 368 8586 as we can often have a bin to you the same or next day.

How do I show my kiwibin some TLC?

Please treat your kiwibin with care

  • Wrap or bag your rubbish first
  • Keep it clean
  • Don’t compact rubbish in – this can cause the bin to split
  • Only fill with general household rubbish and green waste
  • Don’t over-fill… the lid should be able to shut.

What can't I put in my kiwibin?

Please DO NOT put any of the following in your kiwibin, as we cannot accept it.

  • Toxic, dangerous or hazardous waste including paint tins, battery oil, oil containers etc.
  • Hot ashes
  • Liquid waste
  • Engine or car parts including tyres
  • Glass or sharp objects must be wrapped
  • Concrete, bricks, stones, soil or clay 
  • Large branches or pieces of wood
  • Whiteware or microwaves

What is the Maximum Weight I can put in my kiwibin?

120 litre kiwibin - 15kg
240 litre kiwibin - 30kg


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